General Policies

We are pleased to welcome you to our practice and hope you understand that our mission is to provide your family with quality healthcare and courteous customer service. However, we do need your help! Please take a few moments to read through our guidelines.What new patients need to bring to their first appointment

Welcome to Garland Pediatric Practice, where we are dedicated to providing exceptional pediatric care to our new patients. Embarking on the journey of healthcare with your child is a significant step, and we are here to ensure it is a smooth and positive experience. Our team, led by the highly experienced Dr. Bodavula, is committed to creating a warm, welcoming environment for you and your child.

What new patients need to bring to their first appointment

What to bring for your appointment:

• Previous vaccine records of your child.

• Previous records from other doctors, including specialists.

• Verification of birth facts from the hospital for newborns, or the birth certificate of the child.

• Your child's current insurance information.

• Parent/guardian's driver's license.

• New patient registration forms.

A parent or legal guardian must be present for your child's first visit to Garland Pediatric Practice. We will provide an authorization form for non-parent consent to treatment if you would like a relative to bring your child to subsequent appointments.

Please check before the visit that the doctor listed as your child's PCP (for HMO, CHIP, or Medicaid) is a Garland Pediatric Practice doctor, and please arrive 15 minutes before your scheduled appointment.

Appointments

Missed appointments: Two (2) consecutive missed appointments without proper notification will be cause for discharge from the practice, with advance notice.

Cancellations: 24-hour notice is appreciated so that other patients can be accommodated.

Well check-ups: Two (2) consecutive missed years of well/annual check-ups will result in discharge from the practice, with advance notice.

Vaccinations

Missed appointments: Two (2) consecutive missed appointments without proper notification will be cause for discharge from the practice, with advance notice.

Cancellations: 24-hour notice is appreciated so that other patients can be accommodated.

Well check-ups: Two (2) consecutive missed years of well/annual check-ups will result in discharge from the practice, with advance notice.

Prescription refills

Please contact your pharmacy and request that they send an e-prescription request to our office. Please allow 72 hours for the request to be processed.

We do not prescribe controlled substances for ADHD management. We refer these patients to a child psychiatrist.

After hours

Please contact your pharmacy and request that they send an e-prescription request to our office. Please allow 72 hours for the request to be processed.

We do not prescribe controlled substances for ADHD management. We refer these patients to a child psychiatrist.

Transfer of medical records

Please provide a 2-week notice to ensure timely record transfer. and they will be transfered from encrypted email contact@garlandpediatrics.com

Electronic release of patient data requires electronic consent, and we verify your identity before releasing any electronic medical records. Records, including vaccine records, cannot be sent through email, as it is not HIPAA compliant. Patients must come into the clinic to collect their records in person.

Dr. Bodavula is the custodian for Dr. Jain's records. Our practice keeps medical records for patients until they turn 26 years old, as required by the Texas Medical Board. Please collect your records from us prior to this age.

Vaccine records

Vaccine records can be accessed through the MyChart Portal. This can be accessed on the home page by clicking "Patient Portal" and signing up for an account — please give us a call for the activation code. Most medical records can be accessed from your phone this way. Otherwise, vaccine records will need to be picked up at the office.

Payments

During all closed business hours, calls will be answered by Nurse Advice Line, Please Call (972) 216-8500 and Select 1. Triage will be able to provide you with proper care instructions.

Single or separated parent or guardian policy

At Garland Pediatric Practice, our goal is to partner with parents for healthy kids. We appreciate that children with divorced or separated parents may present unique challenges, and we require parents to work with us through those challenges. This policy was developed to avoid any misunderstandings going forward.

• The providers, medical assistants, nurses, office, and billing staff will not be put in the middle of domestic issues or disagreements over the phone or in the office.

• Please make decisions regarding appointments, vaccinations, and/or any office procedures prior to visiting our practice.

• Only in situations where there is a documented court order will one parent be denied access to the minor's health record or visits at the office. Garland Pediatric Practice must have a copy of the court order on file in the minor's electronic medical record.

• It is both parents' responsibility to communicate with each other about the patient's care, office visit dates, and any other pertinent information relevant to the patient. It is not the responsibility of Garland Pediatric Practice to communicate visit information to each custodial parent separately.

• Our providers will not call the other parent prior to an appointment to gain consent regarding appointments scheduled, nor will they take a call from the other parent following an appointment.

• We will not restrict either parent's involvement in the patient's care unless authorized by law; however, we also will not duplicate information delivery unless directed by law.We will send reminders of upcoming appointments by text and/or phone call. We can send this reminder only to the primary phone number listed on the patient's account. The parent or guardian who completes and signs our new patient packet will be the chart guarantor and will therefore receive these reminders.

• All copays, deductibles, coinsurances, and any other fees are due at the time of the visit and are the responsibility of the parent accompanying the patient to the appointment. If there is an arrangement between the parents about split payment, it is the responsibility of the parent attending the appointment to collect from the other parent.

Should the issues between parents become disruptive to our practice, or should there be non-compliance with this policy, we reserve the right to discharge the family from our practice.

Bodavula Pediatrics PLLC

✆ Phone: 972-216-8500

Address: 6448 Broadway Boulevard, Garland, TX 75043